Physiotherapy Guide physiotherapy equipment

Where is my order and when will it arrive?

Open your order to see its latest fulfillment status and delivery estimate. Dispatch timing can vary by product and is shown on the product page or order confirmation. If tracking is missing, has stopped moving, or the promised date has passed, create an Order status complaint with your order number.

Can I change the delivery address after ordering?

Request the change immediately. The team can try to update an address only before dispatch; once dispatched, the courier address cannot normally be changed. Create an Order status complaint with the complete corrected address and pincode. The change applies only after support confirms it.

Payment was deducted but my order is not confirmed. What now?

Do not pay again until the first transaction is checked. Create a Payment issue complaint and include the checkout email or phone, payment reference or UTR, amount, date and time, and a screenshot or bank proof so the team can verify the payment and order records.

Can I return or replace my product?

Eligibility follows the return label and window on the product page. Eligible requests generally cover damaged, defective, wrong, materially different, incomplete, or short-shipped items. Customized items and opened or used hygiene, personal-care, or consumable products are generally not eligible.

I received a damaged, wrong, or incomplete item. What do I do?

Report damage on arrival, a wrong item, or a short shipment within 24 to 48 hours of delivery. Report a functional defect within 7 days unless the product page states another applicable window. Select the order and product, explain the issue, attach clear package and product photos or video, and keep all packaging.

What must I keep for a return or replacement?

Keep the invoice or order confirmation, original shipping and manufacturer packaging, MRP or price tags, manuals, warranty card, accessories, and every supplied part. Keep the item unused and unaltered. Do not self-ship it until support confirms the instructions and pickup availability for your pincode.

When and how will I receive my refund?

A refund starts after the returned item is received, inspected, and approved. Inspection may take up to 15 working days. Approved prepaid refunds are generally processed to the original source within 7-15 business days from approval, subject to bank time. COD refunds may require your own bank details or another approved method.

My product has a warranty issue. Who handles it?

Warranty coverage is product-specific, so check the product page, invoice, and warranty card. Keep the invoice, serial number, packaging, and card. Contact support before opening or repairing the device; the team may request evidence, arrange an assessment, or direct you to the manufacturer service centre.

How do I contact support or escalate an unresolved complaint?

Start from the same store where the order was placed and include the order number plus checkout email or phone. Meddey, Medansh, and MeddeyGo list cs@meddey.com and +91 8586 012345; published hours are Monday-Saturday, 10 AM-6 PM. The ordering store's current product page and policy remain the final terms.

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